Returns and refunds

Overview

Because our products are sensitive research materials, we can only accept returns that meet the conditions below. Your statutory rights are not affected.

Cancellations

You can cancel an order free of charge at any time before it ships. If you have already paid, we refund the full amount.

Damaged, incorrect or missing items

Contact sales@peptidespartners.co within 48 hours of delivery with your order number and clear photos of the parcel, labels and vials. If we confirm the problem, we will send a replacement or refund the affected items, including shipping.

Returns of unopened items

Unopened, sealed items in their original condition may be returned within 14 days of delivery with our prior approval. Email us first; returns sent without approval cannot be accepted. Return shipping is paid by the customer unless the item was faulty or sent in error. Opened, reconstituted or temperature-compromised vials cannot be returned.

Refunds

Approved refunds are sent within 5–10 business days to the original payment method, or another method agreed with you for manual payments. Original shipping charges are refunded only when the return is due to our error.

Contact

Questions about a return? Email sales@peptidespartners.co.