Frequently asked questions

Ordering

What is the minimum order?

The minimum order is $100 (product subtotal before shipping). The cart shows a notice and checkout stays locked until your subtotal reaches $100.

How do I place an order?

Choose a product, select a pack, add it to your cart, pick a shipping service and a payment choice at checkout, then place the order. You will receive an order confirmation by email.

Do I need an account?

No. You can check out as a guest, or create an account to view past orders.

Can I change or cancel an order?

Yes, before it ships. Email sales@peptidespartners.co with your order number as soon as possible.

Products

What does research use only mean?

Our products are supplied for laboratory research by qualified purchasers. They are not for human or veterinary use, not medicines and not for diagnostic testing. We do not give dosing advice.

How do pack sizes work?

A pack contains the listed number of vials at the listed strength. For example, 5 vials × 10mg is 50mg in total. Compare price per mg across packs to find the best value.

Are all products in stock?

Yes, every listed product can currently be ordered. If a pack becomes unavailable after you order, we will contact you before taking payment.

Can I get documentation for a product?

Yes. Ask us for the documentation that applies to the actual lot supplied with your order.

How should products be stored?

Lyophilised (freeze-dried) vials are generally kept cool, dry and away from light. Follow the storage information on each product page and your laboratory’s procedures.

Shipping

How much is shipping?

Regular shipping is $20 (free on orders of $300 or more) and Overnight shipping is $30. Choose your service in the cart or at checkout.

When will my order ship?

Orders ship after payment is confirmed, normally within 1–2 business days. Overnight orders confirmed before the daily cutoff are prioritised.

Will I get tracking?

Yes, tracking details are emailed when your parcel ships.

Payment

Which payment methods do you accept?

Zelle, Chime, Apple Pay, USDT (15% off) and Bitcoin (15% off), when enabled. Choose your preference at checkout and we will email payment details for your order.

Is payment taken when I order?

No. Your order is placed “on hold” and stays unpaid until we confirm your payment. Only follow payment details sent for your specific order.

Do you have a Peptides Partners coupon code or discount code?

Any current promotion is announced on this site and applied in the cart. Codes found on other websites are not valid here unless we published them.

Support

What if my parcel arrives damaged?

How do I contact you?

Email sales@peptidespartners.co or use the contact form.